Returns & Exchanges
At Altrincham FC, we want you to be fully satisfied with your official club merchandise. If your purchase isn't quite right, you can return or exchange any unworn items within 28 days of delivery.
Check Eligibility
Ensure your items are in their original condition, unworn, and with all tags attached. Please note that personalized shirts and masks cannot be returned unless faulty.
Complete the Form
Fill out the returns form included in your original package, clearly stating whether you require a full refund or an exchange for a different size.
Package and Post
Securely package your items and send them back to the Altrincham FC Club Shop via a tracked postal service to ensure safe arrival.
Processing and Refund
Once our team receives and inspects your return, we will process your refund or dispatch your exchange items within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing